Your practice or brand messaging is a lifeline connecting you to your clients. During times of transition or leadership change, how and when you communicate can influence public perception, trust, and loyalty.  Using clear, confident, and client-centered communications, leaders and teams can smooth potential points of friction and foster not only reassurance but optimism for [...]

Be careful what you wish for. About seven years ago, I was talking with a friend and said, “I wish I could stay home and write all day.” At the time, I was working full-time as the director of a veterinary technician program and as a freelance writer for Rumpus. I loved my full-time job, [...]